Planet Ice takes its services very seriously and is always interested in what our customers are saying about us. Before making a complaint please be sure that you have tried the following steps first:-

1: Report the matter to a Local Duty Manager or if available the Arena Manager. When reporting complaints please ensure you have the name of the member of staff you reported the matter to.

2: Please give the Arena Manager sufficient time to take action on your complaint.

3: Ensure that our customer feedback form does not cover the matter.

Given that you have already satisfied the above three points then proceed with your complaint to the following:-

Which Planet Ice arena did you visit? Basingstoke Coventry Isle of Wight Milton Keynes Peterborough

How did you hear about us? Website Leaflet Poster Newspaper Promotional Offer Recommended by friend/relative

Did you or anyone in your party use a promotional voucher/offer when you entered the arena?

How satisfied overall are you with your visit? Very satisfied Quite satisfied Neither satisfied nor dissatisfied Quite dissatisfied Very dissatisfied

Would you recommend a visit to anyone else?

Please tell us what you found the most enjoyable and least enjoyable part of your visit

Most enjoyable

Least enjoyable

Have you ever visited Planet Ice before?

Would you visit Planet Ice again?

There are a number of Planet Ice arenas around the country, would you visit another Planet Ice arena?

Do you?

Tell us about yourself

How many people were in your party (including you)? 1 2 3 4 5 6 7 8 9 10 10+

We'd like to know the ages of the people in your party. Please write in the boxes below the number of people in your party who are in the specified age range.

Please write in the boxes below the country you live in and (if you are a UK resident) your post code and county

Please enter in the boxes below your mobile phone number and e-mail address

Please press the submit button once only